Customer Insights : Voice recognition and predictive text Analytics

Analytics becoming the boon for improving customer insights. Analytics have been evolved from data analytics to text to speech analytics. With changing technology and data collection format also changed.

Is new predictive text analysis with deep learning helping the or is it creating complexity or easing the difficulty of users.The release of native text analytics capabilities, designed to extend insights delivered Tags and identifies Labels recommendations in input message and performs essential supposition examination, characterizing messages as positive, negative, or impartial and shading coding the item's assertion cloud perceptions. These capacities are a long way from way breaking, be that as it may. They and more have been accessible in driving statistical surveying and client encounter (CX) programming instruments for over 10 years despite the fact that their application for examination of client network input — not the same as general overview, internet based life, and co…

Do you Have a Strategy..??

By: Sandeep Nanda, Bharti Airtel Limited.

Many of us have Objectives, aims, goals and aspirations in life. At some point of time or other, we also think of how to realize our goals. Some goals are realized and some are not. We need to list the number of things we once wanted to achieve and how many of them we actually realized and this ratio is a very important criterion for success.
One important requirement for success is whether we have the right strategy to support our goal. Strategy means putting things in place carefully. We need to understand that in the world many events are happening. The only thing we need to consider is whether what is happening is what we intended to happened.

 A careful study of successful people will reveal that they has a well thought out strategy and they went about systematically through a specific a specific action plan. A strategy can be worked out through the following simple steps:- Design a general strategy :- This will include board principles, t…